Help
Help with SaatvaApp
Answers about getting started, chats, calls, VAYA and your account.
Getting started
What is SaatvaApp?
SaatvaApp is an India-origin communication app for chats, groups, calls and a personal Me space. VAYA is a separate AI companion you choose to use.
Where can I get SaatvaApp?
SaatvaApp is available for Android and Windows from the Download page. iPhone, iPad and macOS are coming soon.
How do I sign in?
On Android, choose Continue with Google. The email shown during setup comes from your Google account. On Windows, use the email sign-in offered in the app.
How is my email verified?
On Android, the email shown during setup comes from Google sign-in and cannot be edited there. On Windows, follow the email sign-in instructions in the app.
Why do you ask for my mobile number?
Your mobile number can help other SaatvaApp users find you if you enable Let people find me. Confirm the number shown during setup. SaatvaApp does not currently verify the mobile number by text message.
Do I need to accept Terms and Privacy?
Read the English Terms of Use and Privacy Policy during setup. The app records your consent and may ask again if these documents change.
What if Google sign-in or confirmation fails?
Check connectivity, reopen the app and retry. Use the same Google account when returning. If the error continues, contact support with the screen and approximate time, without sharing codes or tokens.
Messaging and people
How do I find another SaatvaApp user?
In the app, search using a mobile number or email the person has shared with you. Discovery works only if that signed-in user enabled Let people find me; SaatvaApp does not upload your address book.
How do I start a chat?
Find a registered SaatvaApp user, open their conversation and send a message. The recipient needs a working account and device. If search finds no one, check the contact detail and ask them about their discovery setting.
Can I send files and use groups or communities?
SaatvaApp includes file sharing, groups and communities. If an action fails or stays pending, please report it.
What is Me?
Me is your own conversation space for notes and messages. It is separate from VAYA; your Me content is not automatically sent to a model service.
Can I use SaatvaApp across devices?
SaatvaApp supports authorized devices for your account. Use the same account on Android and Windows.
Can Android and Windows users chat?
Android and Windows apps are available. Chat delivery depends on both users being signed in and connected.
Why was a message not delivered?
Check your connection and whether the recipient is signed in and reachable. The app may deliver after connectivity returns. If it remains pending, report the approximate time and conversation type without sharing message content.
Calls and notifications
Can I make audio and video calls?
SaatvaApp includes app-to-app audio and video calling. Call quality and availability depend on the participants’ networks and device permissions.
How do I start or answer a call?
Open an existing conversation and use its audio or video call action. The other person must be a registered SaatvaApp user. Accept an incoming call in the app when it appears. A normal phone-network call is handled by your carrier, not SaatvaApp.
Why did a call fail or have no media?
Check both devices’ connections, microphone and camera permissions, and whether the other user is available. Some network combinations may not support a connection. Contact support with the approximate time, without private content.
Are call transcripts automatic?
No. A transcript is created only after everyone in the call agrees. Each device sends only its own user's voice for transcription; the transcript stays on devices unless you choose to save it.
Why did I miss a notification?
Check your device’s notification permission, battery settings and internet connection. Notifications can vary by device and network.
VAYA, language and privacy
What is VAYA? Is it a person?
VAYA is an AI companion, not a person or a contact. Open VAYA and send a message when you want a reply. It does not silently join your chats with people.
Are VAYA conversations end-to-end encrypted?
No. VAYA messages are processed by a model service to generate replies. This is separate from end-to-end encrypted chats between people. Read the English Privacy Policy for the current provider and data-handling details.
What does VAYA use when I ask it something?
VAYA sends your message, recent messages from that VAYA conversation and your VAYA settings to Google Gemini to prepare a reply. It does not send your chats with people, contacts, calls or attachments.
Can I use Hindi?
The public website has English and Hindi product pages. VAYA can respond in English or Hindi according to its settings and your request. App interface language availability can differ from the website.
What do Explain, Translate and Catch Me Up do?
They are invoked deliberately: Explain uses selected content, Translate uses selected content and a target language while retaining the original, and Catch Me Up uses bounded unread context with source references. They do not monitor every conversation in the background.
Are private chats end-to-end encrypted?
Human-to-human messages and supported files use the app's end-to-end encryption design. Recipients can still view, copy or share what they receive. VAYA and requested model features have a different privacy boundary.
Backup, safety and support
How does encrypted backup work?
Encrypted backup is optional and off until you enable it. Your device encrypts eligible chats, contacts and call history using a key derived from your recovery code before upload.
What if I lose my recovery code?
SaatvaApp does not receive the recovery code and cannot restore an encrypted backup without it. Keep it in a safe place separate from your device.
What is a recovery code?
It is the code used to derive the key for your optional encrypted backup. Keep it private and offline; SaatvaApp cannot look it up or reset it for an existing backup.
Where can I read the legal documents?
The current Terms of Use and Privacy Policy are available on this site in English. Hindi product pages link to the same English legal text. Read Terms · Read Privacy
How can I report a problem or privacy concern?
Email contact@saatvaapp.in with your device platform, approximate time and a description. Do not email passwords, one-time codes, recovery codes or private message content. Contact SaatvaApp
Is SaatvaApp free to download?
No pricing or entitlement terms are published on this website. Check the app's current offer before using paid or limited model features; do not assume all future use is free.
Where do I download SaatvaApp?
Use the official Android or Windows link on the Download page. iPhone, iPad and macOS are coming soon. Go to Download
Send a description of the problem. Do not share codes, passwords or private messages. contact@saatvaapp.in